EASY RETURNS
We would love to see you happy with your purchase, however we do understand that at times you may want to return an item. Therefore, if you are not entirely happy with your purchase please see the below conditions:
- Items must be returned to us in its original condition within 14 days for a full refund, excluding any delivery fees. Returns at our outlet in Mosta are free of charge.
- We can only accept returns with the original packaging. Therefore, please ensure this is kept until your final decision. (Books to be kept sealed).
- Kindly note that the customer is responsible for covering the cost of returning the unwanted item. Returns at our outlet in Mosta are free of charge
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Prior to returning any items, please email us at info@copperandplush.com with your name, order number and details of the item you wish to return. Without this information we may be unable to complete your refund or exchange any items.
- We aim to process all refunds within 14 working days of receipt. The funds may take time to arrive in your account depending on which bank you use.
EXCHANGES
In case of Gifts purchased/received, we accept exchange of items within 14 days. We can only accept exchanges with the original packaging. Therefore, please ensure this is kept until your final decision. (Books to be kept sealed). Exchanges are solely done at our outlet in Mosta.
Please contact us on info@copperandplush.com with your name, order number and details of the item you wish to return or visit our Shop in Mosta.
